When should I notify RBS of my move?
The best time to notify RBS of your move is one or two weeks before you move. It will give RBS enough time to update your details in their records and send your most recent credit card statement to your new address.
How to change your address with RBS
You can choose to update your address with RBS online, by post, in person or by phone. Let’s learn more about it in detail!
1. Online
Completing your RBS change of address online is a quick and easy option to let Royal Bank of Scotland know about your move. There are 2 ways to do so: through digital banking or through the mobile app.
Option #1: Online through digital banking
Step 1: Log in to your Digital Banking account.
Step 2: From the left-hand menu, click on “Your Details“.
Step 3: Next, select “Update address details“.
Step 4: Enter your new address details.
Option #2: Online through Mobile Banking
Step 1: Log in to the Royal Bank mobile banking app.
Step 2: Select your profile in the top right corner.
Step 3: Choose “Manage personal details“.
Step 4: Select the arrow where your address is written.
Step 5: On-screen instructions given will guide you further into this.
Tip: You can also chat with Cora, RBS’ digital assistant, if you need help updating your address. When logged in, simply click on “Help“ then select “Chat to Cora“.
2. By phone
RBS also allows you to notify them of your change of address by phone. Here are the steps to follow:
Step 1: Call on either of these designated numbers:
- UK: 03457 242424
- Relay UK: 18001 03457 242424
- Overseas: +44 0131 549 8888
You will be directed to an automated menu.
Step 3: Press 4 to connect to the RBS team for address change.
Step 4: A designated representative will further guide you through the process.
Step 5: Once done, check your digital bank profile to see if it has been updated or wait for an alert from the bank.
*The call may not be a toll-free call. For further details on call charges, click here.
3. In branch
If you prefer, you can complete your RBS change of address in branch. To do so, follow the instructions below:
Step 1: Use the RBS branch locator to find out the exact location and opening hours of the branch you are to visit.
Step 2: Make sure you bring a valid ID, such as your driving licence or your passport along with your debit card.
Step 3: An RBS bank representative will help you update your address.
Note for credit card customers: It will take 2 days to update your address after the change of address form is submitted by the branch.
4. By post
You can also update your address with RBS by post. It is recommended to opt for this option if you can notify RBS of your move at least one week before your moving date. Here are the steps to follow:
Step 1: Write an application requesting a change of address.
Step 2: Sign the application.
Step 3: Post it to your local branch.
FAQ – Frequently asked questions about RBS
Once I change my address with RBS, when will the changes take place?
Once you change your address with RBS, the changes will take place immediately if you’ve done it online, by phone, or in branch. For credit card customers, it will take 2 days to update your address after the change of address form is submitted by the branch. As for the post method, it takes at least 7 working days to update the changes.
You will receive a text message once your address is updated if you have enabled the Contact Details Activity Alert on your account.
What time does RBS open & close?
Typically, RBS opens at 9:00 am and closes at 4:30 pm on weekdays (Monday to Friday) except for bank holidays. Branches are also open on Saturdays but with automated services only.
Branch opening and closing timings are based on the location of the branch. RBS has a widespread presence of almost 700 branches in Scotland, England, and Wales. It is recommended to use the branch locator to find the complete details of the branch you are about to visit, including the phone number and service hours.
How do I update my address for insurance and investment products?
You don’t need to do anything to update your address for insurance and investment products if it’s connected with your RBS account: your contact details are updated automatically once you update your details with RBS. If not, you will have to contact your service provider to update your address.
How do I create a profile online with RBS?
To create a profile online with RBS, make sure that you have your account number and your banking sort code at hand. Then, set up Digital Banking by picking the type of customer you are and entering your details. If the bank has your mobile details, you will receive an activation code within minutes. Otherwise, they will send it by post, which will take more time.
Conclusion
It is crucial to let your bank know about your change of address. With this guide, you’ll make sure to notify RBS of your move timely. They allow you to update your address through online and mobile banking, which is the most efficient option. If you’re not registered for digital banking, you can still change your address with RBS by post, by visiting a branch, or by phone. Also, remember to update your address with your water supplier!
