How to change my address with Videotron?
To make your change of address with Videotron, several options are available:
- By calling customer service at 1-877-401-7140 during business hours (Monday to Friday from 9 am to 7pm and Saturday and Sunday from 10am to 6pm)
- You can chat with an agent from Videotron’s website.
- And finally, you can visit a Videotron store.
When moving, it is important to inform your Internet service provider of your change of address, in order to have your services quickly installed in your new home.
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When should I notify Videotron of my move?
To avoid having no connection for the first few days following your move, it is strongly suggested to warn your providers 30–45 days prior to your move.
That is also the best way to get the scheduling time that you want for the service installation, especially if you’re moving during the summer, a very busy period for providers.
Is there a fee for moving my residential subscription with Videotron?
Regarding the cost of this procedure, note that with Videotron, you will generally have to pay the amount of $59.95 to have your services installed in your new place! Also plan another $20 if you wish to have an additional outlet installed.
How do I send my modem back to Videotron if I am changing service provider?
If you use your move as an opportunity to change service providers, you will have to bring the modem back to Videotron. You have several options to do so:
Changing my address for my cell phone with Videotron
Videotron offers the Unique Customer service. This means that if you have a mobile and/or residential account, the change of address is done the same way.
For a mobile account, your address will mostly be used for the billing. Since you won’t be requiring the visit of an agent, you can let them know of your new address at any time.
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Related questions from the community
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Relevant for your move
Changing your address with your financial institution is an important step in the moving process. Changing your address ensures that all sensitive documents, such as credit/debit card statements and insurance policy updates are being sent to the correct address.
Post Canada offers a paid service to have your mail redirected to your new address – it’s a Mail Forwarding service. Should I use it?
It truly depends! For some organizations, companies and/or departments, you are advised to change your address before the move, while for others, you can do it at your own pace and send your new contact information when you find time.
Silly question; obviously, to get mail delivered at home. But what if, like the seven million other young adults in Canada, you do not receive much mail anymore? Well it is still important that you notify the organizations you do business with, and I am about to tell you why.
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