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A service quality guarantee

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Waldo Guarantee

Our 10-point moving protection showcases our promise to deliver top-notch customer service and peace of mind for your move. It highlights why booking your mover through MovingWaldo ensures your protection and supports you every step of the way.

1. Quality Assurance

Our movers undergo thorough vetting and testing, earning the esteemed Waldo Verified mention. To attain this, moving companies undergo a comprehensive assessment of their credentials and insurance certificates, ensuring a minimum liability insurance of 1 million and legal cargo protection. This process involves executive interviews and scrutiny of accreditations, reviews, and professionalism.

2. Price Transparency

Fill out our quick form to see rates upfront and choose the best estimate for your budget. We believe in transparency, so all fees are shown upfront to avoid surprises. The amount is a precise estimate based on your move criteria. While the final cost depends on the actual time of the move, no additional costs will be added on moving day. No hidden fees, no last-minute surprises.

3. Satisfaction Guarantee

Customer satisfaction should be expected, but the fact that we have to stress it shows a problem in the moving industry. If you book a moving company on your own, you might end up dealing with unresponsive companies if things go wrong. Moving can be stressful with issues like broken items or delays. However, booking with us reduces these risks. We’re committed to fixing any problems quickly and making things right.

4. Safety and Security

Verified licenses and insurance for peace of mind. Our recommended movers undergo thorough screening to ensure legality and hold verified licenses and insurances. You can trust that they’ve been carefully vetted for your peace of mind, unlike randomly found options online.

5. Customer Support

Our booking agents are here for you, every step of the way, handling communication with the moving company on your behalf. Even if you initially book online, our agents are available to answer any questions promptly, ensuring you feel confident and worry free about your move.

6. Cancellation Policy

10-day flexibility, no stress. Concerned about booking online? No need to stress. You have a 10-day window after booking to change your mind. If you’re unsure during this period, simply reach out for a refund. We’re here to assist you throughout the process.

7. Feedback and Reviews

Real voices, real satisfaction. Our credibility shines through authentic ratings and reviews from real customers, not fabricated ones which can be common in the moving industry. These testimonials reflect genuine experiences, demonstrating our commitment to quality service.

8. Professionalism Guarantee

Courteous, responsive, and professional booking agents. Our booking agents are trained experts in coordinating your move and know the ins and outs of the moving industry. Responsive and knowledgeable, they guide you through the process with confidence, ensuring you secure the ideal move at the best price.

9. Service Guarantee

If the movers fall short, we’ll swiftly arrange a new team. While rare, unforeseen events like traffic or weather may cause delays or even mover cancellations. Rest assured, we’ll swiftly arrange alternative solutions, sparing you the hassle of finding a new moving company. Your peace of mind is our priority.

10. Easy and safe transaction

Our tech platform ensures easy, secure transactions. As Canada’s premier online movers booking platform, we’ve prioritized building a secure and user-friendly platform. Your personal information is safe with us, and our online booking process saves you time while ensuring a secure transaction.

Read our Privacy Policy for more information.

Philippe Tardif-Michaud

1. Quality Assurance

2. Price Transparency

3. Satisfaction Guarantee

4. Safety and Security

5. Customer Support

6. Cancellation Policy

7. Feedback and Reviews

8. Professionalism Guarantee

9. Service Guarantee

10. Easy and safe transaction

Co-founder / Head of business development

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