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Researching and booking moving companies can be a complicated and uncertain process. The lack of transparency, fairness, and safety, combined with minimal regulations, creates an environment where unethical practices can thrive. From hidden fees to fake online reviews and fraudulent tactics, consumer trust has been weakened, making hiring movers an added stress to an already hectic day.
At MovingWaldo, we believe the challenges outlined above can be addressed through rigorous vetting and technology. Our platform is revolutionizing the moving experience through three key pillars:
All costs are clearly outlined to eliminate surprises and hidden fees. From hourly rates and travel charges to truck fees, heavy item fees, and stair charges, every detail is transparently displayed for full pricing clarity.
The costs are provided directly by our trusted movers, which we then display through our quoting system. This ensures that pricing cannot be altered on moving day, leaving no room for hidden fees*.
Moreover, the algorithm is designed to deliver accurate quotes. By relying on our users’ approximative inventory, the platform generates real-time estimates. This also prevents lowball quotes intended to secure a job, only to raise the price later on moving day.
Additionally, it is important to note that MovingWaldo manages the payment transaction on moving day, not the moving company. This safeguards consumers against fraudulent additional charges, as the moving company is only paid by MovingWaldo for charges that have been pre-approved. For example, on moving day, the moving company cannot arbitrarily increase the price for moving a specific item, as the pricing has already been established by MovingWaldo. Any additional fee that is not justified and approved by MovingWaldo will be revoked and promptly reimbursed to the client.
*Please note that additional labor time is not considered a hidden fee unless deemed unreasonable, as varying move circumstances and home items sometimes require extra time.
Comparing moving companies can be challenging due to inconsistent pricing structures and a lack of transparency. Our platform simplifies this by allowing users to easily compare quotes from our partners, all using the same metrics. This helps users make informed decisions and choose the best fit for their needs.
Additionally, our platform offers pricing for different days, as costs can fluctuate depending on the time of the week, month, or year. By providing cost estimates for nearby dates, users can explore all options and determine if moving on a different day might be more cost-effective for them.
Our user-friendly interface makes it easy and secure for users to request bookings. By using Stripe, a globally trusted payment system compliant with the PCI-DSS (Payment Card Industry Data Security Standard), we ensure that our users’ payments are processed safely, giving them confidence that their move is confirmed. Users also have 10 days to request a full refund (unless the move is within 3 days) in case of a change of plans, providing added flexibility.
Users have clear access to all terms and conditions, including our rescheduling and cancellation policy, before placing their deposit, ensuring they make an informed decision. There are no hidden details, everything is shared transparently from the start.
At MovingWaldo, user satisfaction is our top priority. We have implemented several measures to ensure the highest quality of service from start to finish.
Rigorous selection process: Every moving company on our platform undergoes the Waldo Verified process. This includes validation of their incorporation and insurance certificates (both liability and cargo), and a comprehensive interview with the company owner. We also conduct a global evaluation of the moving company to ensure professionalism and reliability. This guarantees that all our movers meet our high standards.
Contractual business relationship: MovingWaldo has legal contracts in place with all the moving companies featured on our platform. These contracts require the companies to adhere to our strict quality standards in terms of service and professionalism. In the event of non-compliance, MovingWaldo enforces penalties to discourage unethical or unprofessional practices.
Dedicated booking expert for each move: Every MovingWaldo user is assigned a dedicated booking expert who guides them through the booking process, assists with move preparations, answers any questions that arise, and, if necessary, acts as a mediator between the client and the moving company.
Secured transactions and quality assurance: Our platform ensures a transparent and straightforward transaction process, protecting users from hidden fees. Both the deposit and final payment are processed through our system, allowing MovingWaldo to step in if any issues arise during the move. Movers are paid only once a fair resolution has been reached. Any damages are compensated based on the protection coverage provided by the moving company.
Real-time assistance and reactivity: With our extensive network of moving companies, MovingWaldo can respond quickly to unforeseen events, such as delays or truck breakdowns. If needed, we can mobilize a different moving crew on the day of the move to ensure a smooth experience.
Review process: Inspired by platforms like Uber, our system allows clients to rate their move based on key criteria: punctuality, professionalism, and efficiency. Only MovingWaldo users can leave reviews, ensuring authenticity and preventing fake feedback. The MovingWaldo network maintained an impressive average rating of 4.8/5, reflecting our commitment to high-quality service.
These genuine reviews also enable us to quickly address any issues of non-compliance or performance that fall short of our quality standards, including the suspension of moving companies that do not meet our expectations.
External management of claims and disputes: Although the claim process must be completed directly with the moving company, MovingWaldo serves as a mediator if any issues arise during the move. In the event of a dispute, we withhold the funds from the moving company’s payment until a fair and equitable resolution is reached. To support this process, we have created a dedicated claims page that outlines the necessary steps. Please note that the claims process must be initiated within 24 hours of your move being completed.
Additionally, MovingWaldo provides clients with comprehensive information about protection coverage before the move, ensuring that they understand their rights in the event of any damages
MovingWaldo is revolutionizing the moving industry by promoting transparency, safety, and personalized assistance at every step. Our innovative approach instills confidence in consumers and raises the industry’s quality standards, addressing the unethical practices that have historically affected it. With MovingWaldo, all our clients can trust the booking process and enjoy a stress-free move, thanks to a combination of best practices designed to deliver a seamless experience.
917 Mont-Royal Ave E,
Montreal, Quebec H2J 1X3
1 (844) 258-MOVE (6683)
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MovingWaldo is a one-stop-shop that simplifies tackling moving tasks
What is MovingWaldo?
We guide millions of families through each step of their moving process, helping them save time and money, and making sure nothing gets left behind.
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Qu'est-ce que MovingWaldo ?
MovingWaldo est un guichet unique qui simplifie la planification du déménagement
