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MovingWaldo’s E-Commerce Policies

General

MovingWaldo inc (“we” or “MovingWaldo”) acts as an online merchant of moving related products. The following terms and policies apply to any purchase made on the website https://movingwaldo.com (“the website”). 

Free Shipping Policy and Served Areas

MovingWaldo offers free shipping in Canada* for orders over $59 before applicable taxes. The free shipping is offered as a promotion and is subject to change without notice. 

*Shipping to Canada’s Territories, outside Canada or to PO boxes is not available. Shipping may not be available to some remote areas or certain locations. In such cases, MovingWaldo will cancel the order and provide a full refund. 

MovingWaldo does not directly handle shipping. We work with third parties, hence, we cannot guarantee shipping at the moment of the purchase. If the order is not shipped in a timely manner, we will cancel the order and issue a full refund.

Availability of Products

MovingWaldo cannot guarantee that all products displayed on the website are available. In the event that a product is unavailable at the time of the purchase, we will either cancel the order and issue a full refund, or refund the item that is unavailable.

No Return Policy

Due to the type of products sold, all purchases made on MovingWaldo are final and cannot be returned. The customer is responsible for making sure they are purchasing the right item for their needs. Please contact MovingWaldo’s customer service at people@movingwaldo.ca for questions regarding items. 

Should one of the following events occurs, MovingWaldo will replace or refund an item, at its sole discretion:

  • The item is damaged upon reception and cannot serve it purpose.
  • The item is not delivered.

Contact us at people@movingwaldo.ca for assistance with your order. Please make sure to include the following details:

  • Number of the order.
  • Email address used for the order.
  • A picture of the damaged item, if applicable.

Price Policy

All prices shown on the website are in Canadian dollars. Prices are subject to change without notice. Provincial and federal taxes will be applied upon confirmation of order.

Additional Information

For additional information on MovingWaldo or concerning an order, please contact us at people@movingwaldo.ca. You can also visit MovingWaldo’s privacy policy and terms or use.

Last update: 2021-01-15

MovingWaldo inc
917 avenue Mont-Royal E, Montreal, QC, H2J 1X3

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