years

Jasmine Mainguy-Seers

Office Manager

In 2019, Jasmine joined MovingWaldo as a part-time customer service agent. Today, she holds the title of the company’s longest-serving employee! In her early days, she assisted users with administrative tasks related to their move, such as address changes and service provider updates. During this time, she gained extensive knowledge of the moving process, helping thousands of clients plan their moves with valuable tips and insights.

After completing her Master’s degree in Human Resource Management, Jasmine transitioned into a full-time role as Office Manager. Since then, she has taken on diverse responsibilities across human resources, accounting, operations, and customer service, all while earning her CRHA accreditation, demonstrating her commitment to professionalism and ethics.

Today, Jasmine plays a key role in claims and complaint management, working closely with booking agents to review cases objectively and ensure fair resolutions for clients. Her years of experience at MovingWaldo have made her not only a knowledgeable professional in the moving industry but also deeply passionate about developing solutions that simplify the moving experience for people across Canada.

Q&A

How does your role contribute to ensuring smooth operations at MovingWaldo?

As an office manager, I act as a liaison between our booking agent, partners, and even clients. This gives me a broad overview of the moves we coordinate, allowing me to quickly spot any discrepancies and address them before they become issues. Since I also oversee finances and payments, I have a final checkpoint to ensure everything has gone smoothly. Over time, I’ve developed a keen eye for details, which is essential in the moving industry. While the vast majority of moves go perfectly well, unexpected situations can arise, and handling them has taught me a lot about the moving process.

How do you stay organized when juggling multiple responsibilities?

Managing HR, finance, and customer service, especially during peak season, can be a lot to handle! Working in a tech company has taught me to take full advantage of digital tools to stay organized and ensure nothing falls through the cracks. I’ve also developed a passion for operations management and continuous improvement. I’m always looking for ways to refine our workflows and share tips with the team so we can all work more efficiently. This mindset is especially helpful when managing multiple moves simultaneously!

How has the moving industry evolved since you started working in it?

I love this question! When I first joined MovingWaldo, our moving services marketplace hadn’t launched yet, and that alone has been a major change. Our goal has always been to improve the industry by making it easier for customers to find trusted movers. Reliable moving companies have always existed, but they were often overshadowed by businesses with questionable practices. Our platform helps these trustworthy companies stand out, which I see as a big shift in the industry.

Another noticeable change is how moving companies increasingly rely on technology to enhance their services. Many now realize that traditional phone-based quotes are outdated and are looking to modernize their processes which is one of the many reasons they look to join our network. It’s exciting to be part of this transformation!